Contact us with questions or clarification on custom orders.
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade by me.
All stain colors vary from sign to sign. Every board is as unique as every tree. Dark wood grain results in dark stain, and light wood grain results in light stain. Your monitor may also display colors differently than in real life.
Please be aware that wood naturally has defects. Not every board is the same. There may be knots, wood grain, cracks, missing chunks, and natural imperfections in your wood. Reclaimed wood may have bigger dents, chips, missing chunks, nail holes, and embedded nails. Our products unless otherwise mentioned are meant to be outdoors temporarily for your event, or kept indoors or under a covered porch out of the weather and sun as over extended periods of time, the wood can fade or crack from the weather.
All wood ornaments and signs are hand painted unless otherwise requested or specified. Therefore, there may be minor chips, smudges, and imperfections in your paint, this adds to the handmade character of the piece.
Laser cut items are created from plywood, MDF or other materials specified in the listing. There may be burn marks, slight chips, or minor imperfections due to the laser cutting process and the nature of the material used. These products are very fragile and can break if mishandled or dropped. We are not responsible if a customer breaks a product due to mishandling. If the product breaks in shipping, please contact us with photos of the broken product and packaging materials.
Care for your new product(s) by:
* Use a gentle duster or cleaning product safe for wood to clean your item if it is wood.
Your product(s) can be damaged if:
* Your item is bumped hard, too much pressure is applied, or is scratched, pine is soft wood, so it will damage from such events.
* Left out in the sun, weather, or for signs, if something is set on top of the sign, or if an abrasive, or strong cleaner is used. We recommend using a duster or wood safe product only. No oils.
*Your item is dropped
*Laser cutouts can/will break if twisted