Question 1

Can I customize a tumbler?

Accepted Answer

Yes, send your requested logo to mermaid@themouthymermaid.com with your order number to have your order put into the production queue. All orders are made in-house by our small business.

Question 2

What is the turn-around time for custom orders?

Accepted Answer

Generally we have all orders processed and produced within 3 business days of placement, however during holidays this may be slightly extended. You may email mermaid@themouthymermaid.com for any questions about your order.

Question 3

Can I return my custom item?

Accepted Answer

Due to the nature of our business, all sales are final. All custom logo/text orders are sent to you for approval before being produced on your item. If you have any questions about the custom order process, please contact us at mermaid@themouthymermaid.com

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